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    Rather than go to the store to buy a replacement washer, he intended to simply destroy the fixture and put in a cheap plastic one which he already had in his truck.

    "The company made four appointments to come to my house on four different days. They never called or showed up," Torine said. By now it was May 14. Torine called the warranty company again and was given a new repair guy to call. "I called immediately," Torine said. "He said, 'Why does Sears keep giving out my number?I'm not licensed for air conditioners. '" Curious, Torine did a quick search to see how many air conditioner repair companies he could find in Morris County: more than 75 during a three minute Google search, he said. So what was taking so long?After two more weeks, the warranty company found a new repairman. He arrived on May 30. Torine said he paid his $100 deductible, and the repairman diagnosed the problem and called Sears to explain what parts would be needed before he left Torine's home. But subsequent calls to the warranty company for updates were troubling.
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    Optional coverage can range from pool/spa equipment, washer/dryer, kitchen refrigerator, air conditioning, well pump, and more. Coverage varies by region and whether the home is involved in a real estate transaction. You may view sample coverage for home buyers and sellers, or sample coverage for homeowners who are not involved in a real estate transaction. There are several plans and options to choose from to best suit your home’s specific requirements. Basic plans typically include coverage for: kitchen appliances, water heaters, plumbing, electrical, heating systems, and more. Optional coverage can range from pool/spa equipment, washer/dryer, kitchen refrigerator, air conditioning, well pump, and more.
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    I will be contacting all governmental and consumer protection agencies over 2 10 Home Buyers Warranty unethical business policies that put the public at risk. This company didn't come out the same day and when they came up from Orlando, they looked at our air conditioner and needed to order a part so they had to get 2 10’s approval to do that. So they went back down there. Then the part took three weeks to get in and we were dying. It just so happened that it was in the spring. The temperature was not over 90 degrees, but it was in the 80s. It was really hot and uncomfortable. I kept calling to find out the status of things and that was when I found out that this company was in Orlando. The 2 10 rep said they had no idea and that the company had said that they take calls from Jacksonville. I was like, "Oh my God. Are you kidding me?We’re dying here.
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    But subsequent calls to the warranty company for updates were troubling. Some representatives apologized, others promised he would get a call back in a day. Still others suggested he find his own repair service, and one even said there was no record of the parts order, he said. Throughout, no one reached out to Torine to give him an update, he said. By June 20, there was news. "They said the parts are in, but 'far away' and it costs $300 to deliver to my house," Torine said. "I asked when and how will that happen. They don't know, they said. "Exasperated, Torine asked Bamboozled for help. FIGHTING THE RUNAROUNDWe reviewed Torine's extensive call sheet and the warranty, and then we did some poking around. HMS National is a brand of Cross Country Home Services CCHS, whose warranties are underwritten by HomeSure of America.

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However, some complaints about refusing to cover some claims has brought down their overall score in both our review and the BBB. They were also fined in the state of New Jersey for deceptive tactics on June 15, 2015. Their pricing is on par with other similar home appliance warranty companies. For the past 30 years, HSA Home Warranty has been providing homeowners warranty coverage to US residents. Based in Cross Plains, Wisconsin, HSA lets people protect their appliances and systems with their warranty programs. They also offer real estate professionals errors and omissions insurance as well as home warranty programs.