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⇓ HMS National is a brand of Cross Country Home Services CCHS, whose warranties are underwritten by HomeSure of America. ⇓

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    Therefore, we quit working for all home warranty companies to offer our services to a higher quality clientele.

    Your system needs to reflect a better inventory of license and bonded in network contractors for HVAC repairs within the area code the property is located. I’ve been a loyal 2 10 customer for twenty years and for the most part have been satisfied with the service. Based on the time it took to get a decision it would’ve been longer if I didn’t follow up, the numerous call transfers and hold times I endured, and me doing the legwork to get a contractor out to the property because no in network contractors were accessible, there is no way I will renew with 2 10 next February. Another factor in this decision, my wife has been physically ill due to the intense Southern California heat wave occurring at this time. The portable fans in our house are 100% ineffective. In the beginning, the experience with the technicians has been very good.
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    They cannot. So I waited and called back Wednesday. No movement and no one to talk to. They tried to email Ms because apparently she doesn’t have a phone number. Called back Thursday twice and Friday twice. Same thing, they will email her, there is no one we can talk to, and apparently this poor excuse for a worker is the manager.
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    We have no part and we found out our claim was denied and we have to send out home inspection for our claim to be reviewed. I was told this on 7/16. I sent the home inspection while on the phone with Shaneka . I was told 24 48 hours, but I told them the house is 90 degrees every single day, can we speed this up?No. They cannot. So I waited and called back Wednesday.
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    Take your time and read it thoroughly because it is legally binding. Home warranties are definitely worth the money, but you just have to understand what you are getting into before you sign any paperwork. The way that contracts are set up is in articles. Each article is a section. They are usually numbered. Depending on which part of the contract that you are in, you will see terms that will relate to your coverage options. You will need to understand what your coverage options are. You will need to understand which contractors are covered under your warranty. There are going to be articles and subsections that may not be related to your coverage options. You need to verify, with your broker, which articles refer to your coverage options and which ones are not covered. You may want to have the contract modified to specify exactly what your coverage options are.

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Here is what I learned:1. Service companies that work with these warranty companies may be inclined to find reasons that your problem is not covered. In my case, they blamed faulty original installation of the pump. I needed to confirm with the pump’s manufacturer and the county building inspector who inspected and approved the home – that it was correctly installed. 2. After months of back and forth communication with the warranty company, I filed a lawsuit in small claims court – which is very easy to do.