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⇓ I informed them that I didn't even know what was wrong with the pump as the vendor never contacted me or met me at my property. ⇓

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    Manufacturer’s Warranty.

    1 It would have created a situation where even our top technicians would have had no time to properly diagnose problems, and the customer would have received patch repairs just to keep it going versus a solid repair to at the very least help prevent future failures due to conditions that we were supposed to overlook as per the warranty company. 2 We would actually lose some of our regular business customers as a result of the bad reputation we would have gotten from doing work as per the requirements of the warranty company, we would have actually in most cases been subsidizing the cost of the job, as they wanted to lock us into a pricing model from the 1960's. I know I have been in this trade / business for almost forty years, had relatives in the business as I was growing up, so I know. We couldn't even remain in business very long at their rates. On the other hand, we also have GREAT warranty companies out there, we recently have replaced entire HVAC systems as they were in fact non repairable, replaced complete furnaces, and condensing units as needed. In each and every one of these the customer only paid the deductible averaging some $70.
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    So shame on 2 10 Home Warranty for continuing to employ and dispatch such contractors when I'm so certain they are very aware of the countless complaints about this unprofessional and unreliable contractor!I am completely getting the run around from 2 10. They stated they were waiting on a diagnosis from the contractor before they could move forward. So, I called the contractor and they stated they had already submitted the diagnosis and were waiting for 2 10's approval. I called 2 10 back and they stated "ma'am we have 1,000's of claims to review" So, basically they take your money, but clearly don't the adequate resources or staff to resolve issues in a timely manner or just do the right human thing!This is a bad business model and what a poor way to treat paying customers. On to making a complaint to BBB. I will definitely not be recommending 2 10 to anyone EVER!There was something wrong with my AC switch. It was a Friday when the AC went out. I was at work and I called AHS to submit my claim because I did not have my information at that time to log in. Initially, when we did the claim, there was supposed to be a company and AHS said that they would come in that Monday. Also, they said that if it was an emergency, they would come in in that weekend. It was in the 100s and my house was so hot so I called back and I said, “Could someone do it on the emergency basis?” And the AHS rep took about 30 minutes calling every company she could to get someone out to repair it.
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    No one deserves to be treated like this. Our AC unit quit working on 6/25/18 while we were on our honeymoon. We were able to call HWA when we got to port on 6/26/18 and approve my mother making a claim. She made the initial claim on 6/26/18. It is now 7/18/18 and we STILL DO NOT have our AC fixed. They continuously give us the runaround that the unit has been ordered, but cannot provide an order number. They will not allow us to speak to a manager, because managers are always busy on conference calls. We are told that purchasing has to approve our order, but we cannot speak to anyone in purchasing. It's a shady operation that has no problem taking our premium but has yet to fulfill their end of the deal. When you purchase a home, even a home that isn't new, there is a very good chance that you will be offered a home warranty. The seller may offer to purchase one on your behalf to provide peace of mind that any component of the home that fails can be fixed affordably.
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    In any case, our offers are still available if you would like to try out obtaining faster service for your AC. Thank you. We just bought a home in Nashville and the sellers purchased a home warranty through 2 10. Our AC just went out and after spending over 2 hours on the phone with them there is no repair in sight. It is over 90 degrees in Nashville and our house reaches 85 degrees inside. We have pets and an elderly and this is a health and safety issue.