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⇓ I guess that check almost covered the cost of the 210 policy for that year but if u ask me. ⇓

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    That means for every dollar the warranty company collects from their clients, they pay out 8 cents on the dollar for claims.

    I submitted a claim for system failure of pool pump. The claim was denied. According to the Choice Home Warranty technician the claim was denied for multiple reasons all of which the technician tried to assure the claim adjuster were NOT the reasons for the failure. Choice Home Warranty advised me they would consider a second opinion by a licensed pool company and the total cost of inspection and opinion must be borne by me. I did that. The second company affirmed the opinion of the initial company. The claim was still denied. When I requested on numerous occasions for a written denial I finally received a statement claiming they denied the claim due to "lack of routine maintenance. " That is not the reason for the failure and can be certified by the two pool companies. I must note that the VERBAL reasons for denial and the WRITTEN reason are ALL DIFFERENT. I was looking at these services because we had to call out an electrician for an issue in our home, and the tech told us was $60.
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    If you have a handy family member, pay them to fix things that break. it will save you the service charge of $100 and for them to say “oh, you need this part, but it’s too expensive to fix, so too bad. you’re on your own. ”I recently encountered a problem with the A/C system over the weekend. I placed a call the the Sensible people Saturday evening and was told I would have to wait some time or a repairmen as it was 8pm on a Saturday evening, understandable. A very nice lady followed up with me Sunday morning and said she could schedule a tech for first thing Monday morning which I agreed to. A few hours later, I got a call from a repair man saying he was in the area and wanted to know if he could stop by to look at my system. He showed up a half hour later and fixed the problem, we needed a new thermostat. I got a call later that evening from the Sensible people again to make certain we were satisfied. This was pretty much a painless ordeal, something I am not used to considering I have dealt with several othershoddy companies in recent years. I am a new customer with them by my experience thus far has been excellent.
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    I called 2 10 back and they stated "ma'am we have 1,000's of claims to review" So, basically they take your money, but clearly don't the adequate resources or staff to resolve issues in a timely manner or just do the right human thing!This is a bad business model and what a poor way to treat paying customers. On to making a complaint to BBB. I will definitely not be recommending 2 10 to anyone EVER!There was something wrong with my AC switch. It was a Friday when the AC went out. I was at work and I called AHS to submit my claim because I did not have my information at that time to log in. Initially, when we did the claim, there was supposed to be a company and AHS said that they would come in that Monday.
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    Coverage varies by region and whether the home is involved in a real estate transaction. You may view sample coverage for home buyers and sellers, or sample coverage for homeowners who are not involved in a real estate transaction. Review your coverage. It is best to review your home warranty contract to understand specific coverage and limitations for the broken item. Request service. Sign in to place your request online or call 800. 992. 3400. Schedule an appointment. A service provider will contact you to schedule a mutually convenient appointment. Repair or replacement.

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A few hours later, Torine got a call from the repair company, which said it had a long conversation with an HMS rep. The parts were in and an appointment was set for two days later. Torine said then heard from a CCHS senior claims manager, who said she would be handle everything. The manager also discussed the repair cost. The company would give a $325 "gesture discount," but it would still cost $1,000 to cover the repairs. Torine didn't care anymore.